Help Center

Frequently asked questions

Everything about earning credits, completing offers, and getting paid on AdswedMedia. Can't find it? Search below.

General

What is AdswedMedia?

We are a rewards platform where you earn virtual currency by completing tasks like playing games, testing apps, answering surveys, and signing up for websites.

Is this service free?

Yes, 100% free. You will never be asked to pay us to use the offerwall.

Is there an age requirement?

Yes, you must be at least 13 years old to use our services (or 16+ depending on your country's local laws).

Can I have multiple accounts?

No. Only one account per person and per household is allowed. Using multiple accounts will result in a permanent ban.

Do you have a mobile app?

AdswedMedia is web-based and optimized for mobile browsers, so you can access it from any device without downloading a specific app for the wall itself.

Credits & Rewards

I completed an offer. Where are my credits?

Most offers credit instantly, but some take up to 24 hours. If it has been less than 24 hours, please wait — advertisers verify completions in batches.

It has been over 24 hours. What do I do?

Go to the “Support” tab (left sidebar), find the offer in your history, and click the “Report” or “Help” button. You will need to submit proof (a screenshot).

What does “New Users Only” mean?

It means you must never have installed that app on your device before. If you have downloaded the app in the past (even years ago), you will not get paid.

Can I complete the same offer twice?

No. Offers are one-time use only. However, you can complete different offers for the same game if they are listed separately (e.g., “Reach Level 10” and “Purchase a Pack”).

Why was my reward rejected?

Common reasons include:

Using a VPN / Proxy.
Using an AdBlocker.
Not being a new user.
Completing the task too quickly (looks like a bot).
Failing to meet the specific requirement (e.g., wrong level).

Do credits expire?

No, as long as your account is active on the host website, your credits remain safe.

Technical & Troubleshooting

Can I use a VPN, Proxy, or VPS?

Absolutely not. Use of VPNs is strictly prohibited. Our security system will detect it, block your access to offers, and potentially ban your account.

Can I use an AdBlocker?

No. AdBlockers break the tracking link between us and the advertiser. You must disable AdBlock to ensure you get credited.

Why is the offerwall blank or not loading?

Disable your AdBlocker.
Clear your browser cookies and cache.
Try a different browser (Chrome is recommended).
Ensure you are not on a restricted network (school / work Wi-Fi).

I am getting an “Access Denied” error.

This usually happens if your IP address has a low trust score or if you are suspected of using a VPN. Try restarting your router to get a new IP address.

Why are there no offers available for me?

Inventory depends on your country and device (iOS / Android). If you are in a region with fewer advertisers, check back daily as we constantly add new campaigns.

I clicked an offer but the link is broken.

Offers can expire or reach their daily cap. If a link doesn't work, the offer is likely paused by the advertiser. Please try a different one.

Surveys

Why was I disqualified from a survey?

Surveys look for specific demographics (e.g., “mothers with cats”). If your answers don't match what they need, you will be disqualified. This is normal.

How can I avoid disqualifications?

Answer honestly and consistently. Survey providers track inconsistent answers across different surveys and will block users who lie.

Support Process

How do I contact AdswedMedia support?

Please use the Support icon in the sidebar. Do not email us directly for missing credits — the ticket system is required to track your User ID properly.

How long does support take to reply?

We aim to resolve tickets within 24–48 business hours. Please do not submit multiple tickets for the same issue, as this slows down the process.

What proof do I need for a ticket?

A clear screenshot showing you completed the requirement.

For games: a screenshot of the “Settings” page showing your User ID and level.
For purchases: a screenshot of the confirmation email or receipt.

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